6.3.39 Release Notes


Created for Catalina (10.15), Mojave (10.14), High Sierra (10.13), and Sierra (10.12)

Driver 6.3.39-1 Release Notes

Compatible products
Wacom One Creative Pen DisplayDTC133
Wacom MobileStudio ProDTH-W1320, W1321, W1620, W1621
Wacom Cintiq ProDTH-1320, 1620, DTK-2420, DTH-2420, 3220
Wacom Cintiq 16DTK-1660, 1661
Wacom Cintiq 22DTK-2260, 2261
Wacom Intuos ProPTH-460, 660, 860
One by WacomCTL-471, 472, 671, 672
IntuosCTL and CTH-480, 490, 680, 690
Intuos 4PTK-440, 640, 840, 1240, 540WL
Intuos 5PTH and PTK-450, 650, 850
Intuos ProPTH-451, 651, 851
Wacom IntuosCTL-4100, 4100WL, 6100, 6100WL
Cintiq 12WXDTZ-1201W
Cintiq 13HDDTK and DTH-1300
Cintiq 21UX 2DTK-2100
Cintiq 22HDDTK and DTH-2200
Cintiq 24HDDTK and DTH-2400
Cintiq 27QHDDTK and DTH-2700
Cintiq CompanionDTH-W1300
Cintiq Companion 2DTH-W1310
Cintiq Companion HybridDTH-A1300
Wacom Cintiq Pro EngineDPM-W1000
ExpressKey RemoteEKR-100
What's new in 6.3.39

New features and updates for an improved customer experience.

  • Added a settings option called Pan/Scroll (Legacy) that allows your screen cursor to move with the pen when using a pen button to pan/scroll.
  • Improved notifications if you have a non-supported Wacom device attached to your computer.
  • Suspended the current Wacom Experience Program with the goal of implementing a new and improved version for customers in late 2020.
  • Ended support for Android File Transfer, as it's not compatible with macOS 10.15.

If you need assistance enabling specific macOS Security & Privacy settings so that the Wacom driver works properly, see these instructions for details.

Driver 6.3.39-1 for macOS
Released on April, 27, 2020
Resolved Issues
All Devices All models We reestablished the ability to rename desktop objects by clicking them with the pen. 946
All Devices All models We fixed an issue with the battery status icon in the menu bar not displaying the current battery level when changing between wired and wireless modes. 3335
All Devices All models We fixed an issue in which pen display calibration was not possible when displays were mirrored. 3843
Cintiq 12 DTZ-1200 We fixed an issue in which the Cintiq 12 was incorrectly mapping to all displays. 3900
All Devices All models We fixed an issue with the Shift key sticking in Excel when using a two-finger scroll gesture to scroll horizontally. 3965
All Devices All models We fixed an issue with input latency that was introduced by the previous driver release. 3970
Known Issues
AffectedWhat you can expect
Cintiq Pro DTH-1620

After enabling and then disabling Tablet mode on a Cintiq Pro 16 and restarting the computer, touch functionality stops working.

What you can do about it while we fix it: Restarting the computer a second time resolves the issue.

All Devices All models

In Catalina (macOS 10.15) you cannot launch the keyboard viewer. An error message will display.

What you can do about it while we fix it: Manually launch the the keyboard from the Input menu in the menu bar by selecting Show Keyboard Viewer. (If the command isn't shown, go to System Preferences > Keyboard and select “Show keyboard and emoji viewers in menu bar.”)

All Devices All models

Straight line segments are present at the start of a stroke in some applications.

What you can do about it while we fix it: We are working with the application developers to solve the problem. If you experience this problem, check for application updates.

All Devices All models

You cannot log in to your computer from your device using pen or touch.

What you can do about it while we fix it: You can use your mouse or touchpad. If you do not have a mouse or touchpad, use the Right or Left arrow keys on your keyboard until your user name is selected and then press Enter.

Did you notice an issue that you want to tell us about? Let us know!